Privacy Policy
Welcome to Flavor Pavilion's Privacy Policy
Effective date: 12 September 2026
This Privacy Policy explains how Flavor Pavilion collects, uses, discloses, and safeguards your personal information when you visit our website, dine at our restaurant, or use our offline casino lounge.
This policy applies to all personal information we collect through our website, in person, or via other interactions. We are committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020.
Flavor Pavilion is located at Level 1, 45 Customs Street East, Britomart, Auckland 1010, New Zealand.
Information We Collect
We collect personal information that you provide directly to us, as well as information automatically collected when you use our website.
- Contact information: name, email address, phone number, and postal address when you make a reservation or inquiry.
- Reservation details: date, time, number of guests, special requests, and dietary preferences.
- Event and casino lounge information: guest lists, membership details if applicable, and identification verification for age and legal compliance.
- Website usage data: IP address, browser type, pages visited, and referring URLs, collected via cookies and similar technologies.
- Payment information: if you pay for services, we may collect billing details, but we do not store full credit card numbers.
We collect only information necessary for our legitimate business purposes. We do not collect any information related to online gambling, as all casino activities are strictly offline and physical.
How We Use Your Information
We use your personal information to provide and improve our services, communicate with you, and comply with legal obligations.
- To process reservations and event bookings.
- To manage access to the offline casino lounge and verify age and identity as required by law.
- To respond to inquiries and provide customer support.
- To send you promotional communications, if you have opted in.
- To improve our website and services through analytics.
- To comply with legal and regulatory requirements.
We do not use personal information for any purpose other than those stated without your consent. We do not engage in any online gambling or betting activities.
Sharing and Disclosure
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business, such as reservation systems, payment processors, and IT support, under strict confidentiality obligations.
- With legal authorities if required by law, regulation, or legal process.
- With professional advisors such as lawyers and accountants where necessary.
- In connection with a business transaction such as a merger or acquisition, provided the recipient agrees to protect your information.
We never share information with online gambling operators. All third parties are contractually obligated to protect your information.
Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction.
- We use encryption for data transmission where appropriate.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices and update them as needed.
- Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.
We comply with New Zealand Privacy Act 2020 security requirements.
Your Rights and Choices
Under the New Zealand Privacy Act 2020, you have the right to request access to and correction of your personal information held by us.
- You may request a copy of the personal information we hold about you.
- You may ask us to correct any inaccurate or incomplete information.
- You may request deletion of your personal information, subject to legal retention requirements.
- You may opt out of receiving marketing communications at any time by using the unsubscribe link or contacting us.
To exercise these rights, contact us using the details provided in the Contact section below.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.
- Reservation and event information is typically retained for up to 12 months after the event, unless a longer period is required for legal or accounting purposes.
- Casino lounge access records may be retained for a longer period as required by gambling regulations.
- Marketing contact information is retained until you unsubscribe or request deletion.
- After the retention period, personal information is securely deleted or anonymized.
Retention periods may vary based on legal obligations.
Children's Privacy
Our services, including the restaurant and offline casino lounge, are intended for adults. We do not knowingly collect personal information from individuals under the age of 18.
- If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete it.
- The casino lounge is strictly restricted to individuals of legal gambling age, and we verify age before entry.
The legal gambling age in New Zealand is 20 years.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
- Any changes will be posted on this page with a revised effective date.
- We encourage you to review this policy periodically to stay informed about how we protect your information.
- Material changes may be communicated via email or a notice on our website.
Current effective date: 12 September 2026.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.
- Email: [email protected]
- Phone: +64 21 674 928
- Address: Level 1, 45 Customs Street East, Britomart, Auckland 1010, New Zealand